14-day right of withdrawal
As an EU consumer you may cancel your order within 14 days of receiving it, without giving a reason. Tell us by email at support@vapeuro.com, quoting your order number, and send the items back within 14 days of that notice.
What can be returned
- Unopened, sealed devices, pod kits and e-liquid bottles.
- Items that arrived damaged, faulty or different from what you ordered — in that case we cover return shipping and refund in full.
What cannot be returned
For health-protection and hygiene reasons, we cannot take back e-liquid or prefilled pods once the seal is broken, or devices that have been used or filled. This is the exemption in Article 16(e) of the EU Consumer Rights Directive and it does not affect your rights if an item is faulty.
Faulty items
If a device does not work, leaks, or dies well before its stated puff count, contact us within the warranty period with your order number and a short video or photo. We will replace it or refund it. Do not attempt to repair or recharge a disposable device.
How to return
- Email support@vapeuro.com with your order number and what you want to return.
- We reply with a return reference and the return address.
- Pack the items securely and send them back within 14 days.
Please do not send anything before you have a reference — unlabelled parcels cannot be matched to an order.
Refunds
We refund to the original payment method within 14 days of receiving the return (or of receiving proof that you sent it). The refund covers the product price and the standard outbound shipping cost. If you chose a more expensive delivery option, only the standard cost is refunded. Return shipping is at your cost unless the item was faulty or incorrect.